Arming and disarming your system with the touchscreen, including setting up custom scenarios, is easy. Follow these steps for the different options:

Arm Away

1. Tap Arm Away.
2. Enter your User Code

At this point, the countdown for you to exit before your system arms will start. Note: You can only do silent arming from the ADT Control app, not the panel or accessories.

Arm Stay

1. Tap Arm Stay.
2. Enter Entry Delay if desired, then enter your User Code. After you hear the panel status announcement, the countdown will be silent.

Night Stay

Night Stay can arm your exterior doors and windows to instant status. So if someone opens one of them, the alarm will sound without any delay.

1. Tap Arm Stay.
2. Tap Night Stay.
3. Enter your User Code. After you hear the panel status announcement, the countdown will be silent.

Arm Custom

Arming Custom allows you to bypass up to five of your system’s sensors. For instance, if you want to keep your back door open to let your dog have access to the back yard, you can bypass that sensor. Here’s how to customize:

1. Tap the Arm Custom icon.
2. Tap the zone(s) you want bypassed (five maximum).
3. Then Tap the words Arm Custom at the bottom right of the screen.
4. Enter your User Code.

Disarming Your Panel

1. Tap Disarm.
2. Enter your User Code.

To use Quick Exit when your panel is in Arm Stay and you need to leave quickly without fully disarming your system, simply tap Quick Exit. You won’t need to enter a code.

When someone disarms your system, the Command panel takes a screen grab of the event so you can see who disarmed the system. Here’s how to check for those snapshots:

1. Tap the Right Arrow on the home screen to the Tools icon.
2. Tap the Tools icon.
3. Then Tap Events.
4. You’ll see a list of system events, including panel-disarm snapshots. Tap on an event to see the snapshot.

If you are wanting to see how to set off the emergency panic buttons on your ADT Command system this help video taken from the keypad will show you how to do it. You can select Fire, Police, or Personal as the emergency and get the ADT Monitoring Station to help you right away. You just have to select the exclamation mark on the top right of the keypad. Then select which type of emergency it is. Hold it down for 2 seconds.

To bypass a sensor, first be sure your system is disarmed. You can’t bypass a sensor if it’s armed. Note that you can never bypass fire zones. Also note that a bypassed sensor will reset the next time the panel is disarmed. So if you want to bypass the same sensor the next time you arm your system, you’ll have to go through one of the below sets of steps again:

On the ADT Command Secondary Color Touchscreen Keypad using the Zones icon

1. Tap the Zones icon on the home screen.
2. Tap the zone(s) label you want to bypass (five maximum).
3. Then Tap Bypass.
4. Enter your User Code.

On the ADT Command Secondary Color Touchscreen Keypad using the Arm Custom icon

1. Tap the Arm Custom icon.
2. Tap the zone(s) label you want to bypass (five maximum).
3. Then Tap the words Arm Custom at the bottom right of the screen.
4. Enter the User Code.

On the ADT Command Wireless Alphanumeric Keypad

1. Enter the 4-digit User Code, then the Bypass key [6], followed by the 3-digit zone number for each one you want to bypass. (You can bypass up to five zones at a time; no pause is needed between zone numbers.)
2. Wait for the touchpad to display a “Bypass” message for each zone number.
3. Optional: to view the bypassed zones before you arm your system, enter your User Code and press the Bypass key [6].
4. Arm the system as usual.

We recommend you perform a system test once a month just to make sure your system is working properly and we’re receiving signals at our monitoring centers. Here’s how to perform a test:

On the ADT Command Secondary Color Touchscreen Keypad

1. Tap the right arrow on the right side of your screen to scroll to the next set of icons.
2. Tap Tools icon and enter the Master User code.
3. Then Tap the Advanced icon.
4. Tap the Comm. Test icon.
5. When your panel has finished the test, you’ll see a result on the “Passed” line, for example:

• Pending:
• Passed: Cellular Communications Tset, Broadband Connection
• Test Failed:

Note if test fails, please contact ADT at 1.800.ADT.ASAP.

ADT Command works with the ADT Control app to use geo-fencing technology to sense when you’re getting close to or leaving your home. This capability allows you to set up automations related to when you arrive or depart. To take advantage of geo-services, follow the simple steps below. For more information on geo-gencing check our our blog post here! 

Enable geo-services on one or more phones

1. Log into the Control app from your iPhone or Android device.
2. Go to Settings.
3. Tap to Enable Geo-Services.

View and manage geo-fences

1. Log into your web portal.
2. Click Settings.
3. Click Geo-Services to view and edit Geo-Fences. A “Home” Geo-Fence is created by default around your security system address.
4. Use the “Set up Geo-Features” links to quickly create geo-fence-triggered Reminders.
5. You can also apply geo-service settings to existing Rules and Notifications in the web portal.

First, confirm your camera is plugged in and receiving power. Next, make sure your Wi-Fi connection shows Internet activity. If your camera still isn’t recognized, call 800-ADT-ASAP for help.

If you log into ADT Control (control.adt.com) and see “Status Unavailable” or a graphic indicator that the system is offline, make sure all your ADT equipment is plugged in, then wait a couple minutes and try the system again. If that doesn’t work or you need help, call 800-ADT-ASAP.

If you log into the ADT Control app and see “Status Unavailable” or a graphical indicator that the system is offline, make sure all your ADT equipment is plugged in, wait a couple minutes and try the system again. If that doesn’t work or you need help, call 800-ADT-ASAP.

Your touchscreen may be out of range of the panel. Check how close you are to your panel, make sure your Internet connection is good and check your security system status. If your touchscreen continues to show “Please Standby” when it’s close to the panel, and the security system is operating properly and your Internet is connected, please call 800-ADT-ASAP for help.

If you need to connect your ADT Command system to WiFi this video will show you how step by step. It is the same video that can be seen on your ADT Command Keypad under the tools videos section. If you select tools and then wifi then you can scan for your network and enter your wifi password. Then select ok and you will see a blue check next to your wifi network. Then you can see your signal strength on the home screen on the top left.

ADT Command uses the ADT Control App which is separate from the ADT Pulse App. Furthermore, it uses upgraded ADT Command equipment that only works with the ADT Command system. Both the ADT Pulse app and equipment do not connect to the new ADT Command System. See compatible equipment here.

Compatible Cameras:

• ADT Command Indoor HD Camera RC8326
• ADT Command OC835-ADT Outdoor Night HD Camera
• ADT Command Dome Camera MDC835
• ADT Command Video Doorbell

Compatible Cameras – Not sold or serviced by ADT:

Outdoor-

• 2.1 Outdoor Wireless IP Camera
• Alarm.com 1080P Bullet Camera
• Alarm.com 1080P Dome Camera
• Alarm.com Long Range Outdoor Bullet Camera
• Alarm.com Turret Camera
• Alarm.com Skybell HD Wi-Fi Doorbell Camera
• Alarm.com Slim Line Doorbell Camera

Indoor-

• 2.1 Fixed Indoor Wi-Fi IP Camera
• 180 Degree HD Camera with Enhanced Zoom
• Alarm.com Stream Video Recorder 500GB
• Alarm.com Stream Video Recorder 1TB
• Alarm.com Analog Video Server

There are several system conditions that can cause your touchscreen to stay on, and that may need your attention, including:

• System is in Programming Mode.
• The backup battery isn’t fully charged.
• A Help Video is playing.
• An Entry/Exit countdown is in progress.
• System is in “Walk Test” mode.
• System is in “Communication Test” mode

Sensor batteries should be changed according to the manufacturer’s instructions for each device. You can view the device power status on both the Command 7″ touchscreen and optional secondary 7″ touchscreen. Here’s how:

1. From the home screen, tap Zones.
2. Enter your User Code.
3. A list of devices installed on your security system will appear, with a battery-bar status icon next to each name.
4. Use the up and down arrows to scroll through your devices.

You’ll see low batteries as a trouble condition on your home screen in the Control app. Tap the trouble icon to see a list of devices with a low-battery condition.

Only site owners are initially able to enroll devices for push notifications. To set up additional users to receive notifications, follow these steps:

Using the website

1. Log into the website.
2. Click Notifications.
3. Click + New Notification to create a new notification or click the pencil icon for an existing notification to update.
4. To choose notification recipients, click + Add Recipient.
5. Click to select the entries in the Address Book to be notified or click + New to add a new Address Book entry.
6. Once you’ve selected all the desired recipients, click Close.
7. Verify all recipients are correct, then click Save.

Using the app

• Log into the app.
• Tap the hamburger menu.
• Tap Notifications.
• Then Tap Manage Notifications.
• Tap + Add to create a new notification or tap an existing notification to update.
• To choose notification recipients, tap + Add Recipient.
• Click to select the entries in the Address Book to be notified or click + Add Contact to add a new Address Book entry.
• Once you’ve selected all the desired recipients, click Close.
• Verify all recipients are correct, click Save.

Notes: You’ll need to separately register each phone or tablet that you want to have access for push notifications. Once registered, each device must have the Push Notifications toggled On in the app. To avoid duplicate alerts, make sure to turn off text message alerts once you’ve successfully enabled push notifications on the web portal.

User: Set user controls.
– Add, Edit, and Delete
– Change Authority levels, Partition, user Code
Settings:
– Change Brightness
– Panel Volume
– Chime Controls (This is not the sensor chime option. To activate Chime, you must turn on in sensor programming and turn on at the panel)
– Screen Shutoff/timeout
– Clean Screen lock
Advanced:
– System Reboot
– Walk Test
– Find my touchscreen
– System Shutdown
– Communication Test
– Update Keyfob Firmware
Amazon Alexa                                                                                                                                                                                                                                                    – Amazon Alexa Guard
– Voice feature controls. This feature is only available on the panel at this time.

Help Videos for customer
– Arm & Disarm
– Emergency Panics
– Wi-Fi
– Panel Overview
– User Management
– Chime
– Automation

Other Features:

ADT Command is compatible with all Z-wave enabled devices. In fact it is the only lighting which is compatible with ADT Command.

Although ADT Command is compatible with Alexa and other smart home equipment, This system does not include the same compatibility as those devices. For example, Alexa is compatible with Zigbee lighting, however ADT Command is not. It must go through Z-wave smart devices. For more information on what Z-wave is, click here. 

You can do a lot with the new ADT Command touchscreen, including controlling your security system and smart home devices. Here’s how to find How-To videos that will help you use Command to its full capabilities.

1. Tap the right arrow on the right side of your screen to scroll to the next set of icons.
2. Tap the Tools icon.
3. Enter the Master User code.
4. Tap the Help Videos icon.
5. Tap the Video icon for the topic you want to learn about.

You can add new Users, and manage existing ones, through your web portal. Here’s how:

1. Log onto www.control.adt.com with your username and password.
2. Using the menu on the left, click Users.
3. Click Add User near the top of the screen.
4. Enter the first name and last name and an email or cell phone number if desired.
5. Enter Access Points you want to allow the new user to have.
6. If you select Panel Access, you must enter a User Code.
7. If Lock Access is selected, you must enter a User Code.
8. Then if you select both Panel Access and Lock Access, you can use a single code for both.
9. Once you type an Access Code, a Schedule selection will appear. Set the desired access times.
10. Click Save.

Your ADT Command system can handle up to 40 cameras. But before you add it to your ADT system, you have to add the camera to your Wi-Fi network. Follow these steps:

1. Log into the control.adt.com portal.
2. Select Video from the left navigation.
3. Select Settings from the available options.
4. Then select the appropriate camera from the list of devices.
5. Follow the onscreen instructions for your applicable device.

From the web portal, click Automation in the main menu.

1. Select Rules if you want to set a device to act according to a Trigger activity (such as the front door automatically locking when the panel is set to Arm Stay).
2. Select Schedules if you want a device or a light to turn on and off at set times during the day (or for the thermostat to adjust temperatures).
3. Then select Scenes if you want to group automations together as a set (such as creating a Goodnight scene that sets the panel to Arm Stay, locks the doors, closes the garage door, adjusts the thermostats and turns on exterior lights).
4. Click the + Add New label to begin configuring Rules, Schedules or Scenes.

Video storage is based on your service plan and number of clips stored and uploaded(click here fore more information). Generally speaking though, you will have 6K clips uploaded/stored per mo for command.

ADT takes your privacy very seriously. Only users who the system owner has specified can view live video or review clips and images. ADT doesn’t have access to those images and we don’t share them.

Here is also a video on how to manage users:

Yes, for camera-triggered events. Just go to Video Settings and adjust the length of time there under Saved Video Settings. System-triggered clip length is not editable (such as an activated security sensor when the panel is Armed).

You can only answer your doorbell through the app. You can also start a doorbell call and view the camera video from the doorbell at any time.