What do I do if my ADT Pulse Wifi Camera is Offline?

What do I do if my ADT Pulse Wifi Camera is Offline?

Have you pulled up your ADT Pulse app and noticed that your ADT Pulse wifi camera is offline? This means that your camera isn’t being detected.

Whether you have an ADT Pulse indoor or outdoor camera, let’s run through the 2 possible reasons why your camera is offline and get them back up and running.

ADT Pulse Wifi Camera Is Offline: How to Fix It

Here are 2 reasons why your ADT Pulse Wifi camera is offline:

  • Power Is Lost
  • Wifi Signal Failed

Let’s run through what to do for each of these problems.

Power is Lost

One of the biggest reasons your ADT Pulse wifi camera may be offline is due to power loss.

First things first, check to see if the LED lights on your camera are on. If they aren’t, you’ll want to check to make sure that the device is plugged in and double check the outlet.

Once you make sure there is power, it’s a good idea to to put your ADT Gateway and ADT Pulse Camera through a power cycle.

Here’s how you do a power cycle:

  1. Disconnect power from both the gateway and the camera for several minutes.
  2. Power up the gateway first, and give it 5 minutes to reconnect.
  3. Power up your camera next and give it some time to reconnect.

Wifi Signal Failed

The other reason your ADT Pulse wifi camera may be offline is that it is in a wifi dead zone. This may be especially true if you recently moved your gateway or camera.

Try moving your camera closer to the gateway and do another complete power cycle by unplugging the power cord from the camera, waiting a couple minutes, then plugging it back in.

That should solve the problem!

Depending on your wifi’s strength and where you have your cameras, you may want to look into a Wifi range extender.

Another Solution

If the above information doesn’t work, the last thing you’ll want to try is deleting the ADT Pulse wifi camera from the system, then adding it back.

After you’ve deleted your wifi camera, here’s how you can add it back to your system:

  1. Log onto the ADT Pulse Portal.
  2. Go to the Systems Tab, and click on “Manage Devices” and follow the prompts.
  3. For the camera, connect the ethernet to the gateway device’s LAN port. You’ll need the Server ID from the wifi camera and enter that into the Pulse web portal screen.

In Conclusion

Whether your ADT Pulse wifi camera experiences power loss due to a tripped circuit breaker, or if you’re wifi camera is in a dead zone, the above information will help you get your camera back online and running!

Want to learn more about your ADT Pulse System, like how to arm it? Click here!


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  • V s
    Posted at 10:19h, 21 October Reply

    Zion is a great service and products are high quality.

  • Mike Wallace
    Posted at 10:51h, 24 December Reply

    Would be nice to know how to delete the camera. It’s not mentioned.

    • admin2
      Posted at 13:03h, 26 December Reply

      Great suggestion. I’ll answer how to delete an ADT Pulse Camera here and also consider adding a separate post for that. Once you log into the portal from a browser click on the system tab and then manage devices. Then click on cameras. Then find the camera you want to delete and click on it. Then you will see the options to remove or replace it on the bottom of the pop up box. Hope that helps.

  • Jo Kibbles
    Posted at 11:10h, 17 July Reply

    How would ADT notify me if my camera went offline?

    • admin2
      Posted at 10:47h, 25 July Reply

      ADT will not notify you per say, but when you log into ADT Pulse you will see that the camera is offline.

  • David Jackson
    Posted at 15:37h, 15 August Reply

    Can ADT cameras go offline because of overheating?. I live in the south and notice the only cameras that are off line are in direct sunlight. The other cameras some farther from the gateway that are in the shade are are working fine.

    • admin2
      Posted at 10:40h, 12 September Reply

      Could be, but these cameras are made to work in pretty hot environments. Depends on the surroundings though I think. Also, could just be a bad camera. Let us know please if it keeps doing it.

  • Ale More
    Posted at 21:34h, 16 December Reply

    Hello, our cam went offline due to us changing modems I assume, how can we resolve this? Do we need to call a tech to come in?

    • admin2
      Posted at 06:41h, 22 January Reply

      If it does not come back on after plugging it in then I would remove it and factory reset the camera and add it again

  • Michael
    Posted at 10:18h, 24 January Reply

    What about the doorbell camera? that’s the problem we are having right now. We don’t have the information to add it back on if we delete it. It seems to be working except it’s not recording and there is no live video.

    • admin2
      Posted at 11:33h, 24 January Reply

      Take a look at this blog post on how to add an ADT Pulse Doorbell and see if that helps answer your questions. If not circle back and let us know and we might want to make a post addressing this more.

  • Terry Light
    Posted at 19:08h, 20 August Reply

    My cable company reset all our wifi settings, ADT could not help me reestablish connection to my new wifi. Told me to ” delete the cameras” so I did. Now, they simply will not connect and I have to wait a week for a tech and for them to charge me 150 bucks, because I can not simply point to a new Wifi.

    • admin2
      Posted at 08:32h, 25 August Reply

      You should be able to factory reset the camera and learn it back in. Sometimes you have to repeat the process, but that is all that you should need to do to learn them back in and you can save the $150 and do it sooner if you have the time and patience.

  • Brian l Phan
    Posted at 21:30h, 20 October Reply

    My doorbell camera keep turning off , no power at all , I have to charge it from the USB cable , but it only lasted for a day or less , what should I do ? Model DBC835

    • Jacob Menke
      Posted at 09:54h, 21 October Reply

      You should be able keep it powered using the 2 wires from your old mechanical doorbell. Are you sure those two wires are giving the correct voltage?

  • Michael D Smith
    Posted at 22:18h, 18 June Reply

    I just had outdoor cameras added to pulse however they go offline daily and need to be unplugged/plugged to work again. My wifi speeds are plenty fine. How can I avoid having to reset these cameras every other day? The plug placement makes it extremely difficult…also I shouldn’t have to do that!

    • Jacob Menke
      Posted at 19:03h, 01 July Reply

      What is the WIFI signal strength of each of the cameras? You might have good upload speeds (usually you want to have 2Mbps per camera) but if your WIFI signal is not good where the camera is located you should consider improving your WIFI network.

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