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What Do I Do If My Alarm.com Video Doorbell Is Offline?

23 Aug What Do I Do If My Alarm.com Video Doorbell Is Offline?

Posted at 16:20h in FAQ Security by

A video doorbell (like the Alarm.com Slim line Doorbell Camera, or the Skybell HD Ring Doorbell Camera) is a great way to keep tabs on who is coming to your door. You can also talk with people through the video doorbell while you’re out.

Has your alarm.com video doorbell gone offline and you’re no longer able to check in and see who is at your front door?

There are two reasons why your device may have gone offline.

Let’s run through what they are and what you can do get your video doorbell back up and running.

Reasons Your Alarm.com video doorbell is offline

Much like your other wireless video cameras, your doorbell video camera may have gone offline due to:

  1. Loss of power
  2. Wifi Signal Strength

Loss of Power

Check to see if your video doorbell has power. Once you’ve done that and confirmed your video doorbell has power, it may be a good idea to power cycle your device.

To do this, hold down the button until the LED flashes blue and then release.

If your device is still not showing up, it may be a WiFi problem.

WiFi Signal Issue

You may need to reset your WiFi in order for your video doorbell to come back online in your system. For it to work properly, it needs to have at least 2Mbps upload speed at the location, and you need a 90% signal strength or higher for the best operation.  Also, the older round skybell can only connect to 2.4Ghz where the newer video doorbells can do both. 

So simply unplug your router or modem from the power outlet and let it rest for about 30 seconds. Then power it back on.

If you log into Alarm.com and click on video, you can check the signal strength of the video doorbell and see if it needs to be stronger or not. You might want to improve your WiFi in the home. One option is getting a WiFi mesh system like this one.

To reconnect to or change a doorbell camera’s Wi-Fi network:

  1. Put the doorbell into Access Point (AP) mode by holding the main button until the LED alternates green and red.
  2. Log into the Customer app.
  3. Tap Menu.
  4. Tap Doorbell Camera.
  5. Tap Settings.
  6. In Add Another Doorbell Camera, tap Begin Installation. (Note: If this does not appear, you may have reached the maximum number of video devices for your service package. Remove the Doorbell Camera from the account via the website, and then re-install it using the Customer app)
  7. Proceed through the installation wizard. This is the same process as the initial installation of the Doorbell Camera.

Bonus: Alarm.com Skybell Doorbell Troubleshoot

If you have an Alarm.com video doorbell, here are some additional steps to try if your device is currently not working:

1. First, check to see what the signal strength is. Your WiFi signal strength may be the issue.

2. If it isn’t recording, try toggling the recording schedules off and on from the app or website.

3. If it is still not working, try and power cycle the doorbell. To do this, hold down the button until the LED flashes blue and then release.

4. You can also try and delete it from alarm.com, factory reset it, and then learn it back in. To do this:
    1. Go to your App or website login for alarm.com and delete the doorbell.
    2. Hold down the button until it is flashing yellow for factory reset – around 80 seconds.
    3. Now use the App to add it again under the doorbell camera option on the menu on the top left.

What do the Alarm.com Doorbell LED Colors mean?

  • LED is Green: it is Ready and working normally
  • White: it is because it is in call mode or it detected motion
  • Yellow: it is starting up and doing its booting sequence
  • LED is alternating between Red and Blue or pulsing Blue (Slim Line): the doorbell battery is charging. Usually takes less than 30 minutes.
  • LED is alternating between Blue and Green: it is connecting to Wifi and waiting for server connection
  • Alternating between Blue and Yellow: a firmware update is in progress

Requires Attention:

    • LED is Orange and doing a rapid double flash: there is no WiFi Connectivity, Check your internet connection, make sure your WiFi credentials didn’t change. Enter the WiFi Access Point mode and re-add the doorbell camera using the alarm.com app.
    • Flashing a double red light: there is a power supply issue. Check the power and you might need to replace the power supply.

Troubleshooting

    • LED is flashing red and green: it is in WiFi Access Point Mode so you can learn it in. If you are not in this mode and want to be, you can push and hold the button for around 60 seconds and then let go.
    • Flashing blue: it is power cycling – if you want to power cycle, press and hold for around 70 seconds then release.
    • Flashing yellow: it is factory resetting – if you want to factory reset it, press and hold for around 80 seconds and then release.

The Slimline doorbell has a few differences in the LED meanings:

    • It is blue when starting up, not yellow
    • When the battery is charging, it is pulsing blue, not blue-red
    • If there is a power issue, it will rapid double flash blue instead of red
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1 Comment
  • sheryl antoine
    Posted at 07:05h, 19 May Reply

    I would love to have one on my house

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