Top 5 Things Every ADT Customer Should Know

20 Nov Top 5 Things Every ADT Customer Should Know

The top 5 things every ADT customer should know.

There are five things that I try to make sure each customer knows before their new ADT Monitored system is installed.

1. Keep my information handy. If you need something after the install, I am only a phone call or email away. Often it is easier to talk to me again rather than talk to a random person at a toll-free number. Unless, of course, you are embarrassed by your question, then see number 2.  In addition, if someone at a family gathering or at work mentions they need to get a security system, give them my information. If they contact me, I will give my customers a $100 referral rebate check. How cool is that? Lastly, if you are looking to add equipment to your system, I am usually much less expensive than ADT or other ADT dealers.

2. Put the ADT Toll Free number 1-800-238-2727 in your cell phone. This way, if you get a call on your cell while you are in a meeting, you recognize that it is because your alarm is going off and not for a survey of some kind. This helps reduce false alarms if you answer the phone when the ADT Monitoring Center calls you. You should also have this number so you can test your system monthly, and if you need a service call. If you do not have a smoke detector installed, you need to test your system monthly; otherwise, neither ADT nor you will know your system is actually working.

3. Visit the site myadt.com and create a login. Go here for instructions. From this site, you can add more emergency contacts and update your phone numbers and call list. If you are having someone stay at your home when you are away, put their number as the first number to be called for that week. Your call list is only a click away to edit and keep current.

4. Make sure you get an alarm permit if one is required. Many cities require an alarm permit now.  If you do not get one, you could be fined by your police department. The best thing is to search online or go to www.alarmpermit.org and then contact the city with any additional questions.

5. Contact your homeowner’s insurance company. After your alarm system is installed, you should be able to get a discount from your insurance company. Most give a 5-20% discount off your current premium. Some require a certificate for proof. You can print one from the myadt.com login. If you need a certificate and cannot find it there, just let us know, and we can help you as well.

2025 UPDATE: This article was written when we were installing ADT systems. After many years of work with ADT, we decided to make a change to better serve our customers. We switched from ADT, and we think you should too! Learn more here: 

By Jacob Menke