GE Interlogix Concord Panel: Frequently Asked Questions

Interlogix Concord Frequently asked questions

GE Interlogix Concord Panel: Frequently Asked Questions

Interlogix Concord Frequently asked questionsDoes your security system run off of a GE Interlogix Concord Panel?

Whether you’ve had your GE Interlogix Concord panel for a while and want to brush up on some of its amazing features or if you just recently installed it, it’s important to know how your specific system works.

We’ve compiled a list of the most frequently asked questions when it comes to operating your control system.

Let’s answer these questions and run through some of the amazing features you have at the tips of your fingers.

Concord Most Frequently Asked Questions

How can I turn the chime sound on or off?

Depending on your system, your control panel may be able to announce which sensor was opened, whether it be a door or a window.

To power on the chime sound or silence it, you’ll use the same command:

  • Press “7” and then “1” on your keypad.

While the chime is enabled, the display will read “Chime Is On ” or “Chime On.”

How do I set the Time and Date for my Interlogix Concord Panel?

From the keypad, enter user programming by pressing 9 and the master code. Press # to get to the time set-up. Enter the correct hour (00-23) and minute (00-59). Enter using 24 hr time, 13:30 for 1:30 pm etc. Press # and the display will show the new time. Press the down arrow next until you see the “Date” Option. Enter the correct month (01-12), day (01-31), and year (00-99) For example, enter 011518 for Jan 15, 2018. Press # and the display will show the new date. Once you have done this, press * and push up twice and it will ask if you want to exit programming. Press # to get out of programming.

How can I send a police alarm?

In case of an emergency:

  • Press and hold the police buttons on your control panel for 2 seconds.
If I need to cancel a Police alarm, how can I?

If by chance you accidentally triggered a police alarm, you can cancel it:

  • Press “1” and then enter your access code.
How do I alarm my system in “Stay” mode?

When you’re at home and you’d like to arm the perimeter doors and windows only and not arm the interior devices:

  • Press “2” and then enter your access code.

If the Quick Arm feature is enabled, you don’t need to enter your access code. Simply press “2” on the keypad.

How do I alarm my system in “Away” mode?

When you’re leaving your residence and would like arm the perimeter doors, windows, and interior devices:

  • Press “3” and enter your access code.

If the Quick Arm feature is enabled, you don’t need to enter your access code. Simply press “3” on the keypad.

I’m having trouble alarming “Away” mode. It keeps saying “invalid.” What should I do?

If you aren’t able to alarm “Away” mode, it may be because your delay door (a designated door/sensor that allows you to exit the residence after alarming your system for “Away” mode.)

Close the delay door and arm the system to “Away” mode.

Why would I want to check the status of my system?

It’s important to regularly check the status of your system. You can make sure that your sensors aren’t open or bypassed without your knowledge (open doors/windows), that your power and backup battery are in good condition, and to view the nature of your most recent alarm.

When should I check the status of my system?

You should check the status of your system if:

  1. The system is making 5 short beeping sounds every minute.
  2. Your touch pad is showing “ALARM,” “Police,” “Auxiliary,” or “Fire.”
  3. Your touch pad currently displays the text: “Press Status.”
How can I check the status of my system?

Checking the status of your system is simple! To do a long, full system check:

  • Press the “*” button twice.

Your touch pad and voice module, if you have it, will display and announce the status of your system.

What should I do if my battery needs to be replaced?

Over time, your battery may lose charge and may need to be replaced. If that’s the case, you can buy one here or call us. We’ll help get you a new battery so you can continue to protect your home and the ones you love!

Feel free to call us toll free at: 800-871-2119

How can I turn all my sensor lights on or off around the house?

To turn off the lights that you have controlled by your system:

  • Press “0” two times.
What does “AC Power Failure” mean and how can I troubleshoot it?

If your GE Interlogix Concord Panel LED displays “AC Power Failure” or your voice feedback indicates the same issue, your panel power transformer may be currently unplugged or there may be a power outage.

If your transformer is in fact plugged in, you may want to check the circuit breaker that governs your control panel’s power.

My LED display is showing “Sensor XX Tamper.” What does that mean?

This means that the cover on your sensor is either open or completely off. You’ll want to make sure the cover is back on the sensor and then trip the sensor. This will clear the the current “Sensor XX Tamper” condition off your LED display.

Get to Know Your GE Interlogix Concord Panel

By understanding your control panel’s features, you can utilize all of its benefits to keep your residence or business protected and safe! 

If you have a particular question about the GE Interlogix Concord Panel that we didn’t cover, leave us a comment and we’ll be sure to answer it!

You can also check the user manual for the GE Interlogix Concord Panel here.

If you would like to upgrade your system to the latest technology (like ADT Pulse), purchase backup batteries, or if you would like to get a top of the line security system installed in your home, contact us today by either visiting our website or giving us a call: 800-871-2119.

As an Authorized ADT dealer, we at Zions Security make it our priority to make sure that your home (and business for you business owners!) are protected, so you can worry less, and live more!

12 Comments
  • Melvin E Nunn
    Posted at 18:30h, 21 November Reply

    I have a basic concord 4 series system. I would like to be able to arm and disarm with a key chain type remote controller. Do I need to add any thing to my system and can you identify any particular remotes for me. I would also like to speaker that would let me hear the status of the system.
    Any help will be appreciated.

  • Melvin E Nunn
    Posted at 23:02h, 30 November Reply

    I do not have the installation or dealer codes. I do have the system master code is this sufficient to install the wireless key chain controllers? The installed key pad is alpha/numeric. If this is sufficient , please detail the procedure or reference a document. I also need the same info regarding the installation of a 319.5 rf door sensor. A window was replaced with a door and the contractor cut and sealed the wiring in to the wall, , now I’m replacing it with a 319.5 crystal door sensor.

    • Kelsey McCallister
      Posted at 10:09h, 26 March Reply

      You would need the Installer code in order to add a keyfob or door sensor to your system.

  • Martha Radtke
    Posted at 05:08h, 12 June Reply

    My system says that service is required. When I press *2, it says ‘control phone trouble’.
    I am not currently connected to a service and haven’t had a home phone for several years.
    When I set the alarm it starts to beep until I press the code again, then it is set.
    Can I clear this code

    • admin2
      Posted at 16:15h, 25 June Reply

      The way to clear that trouble is to either get a landline phone or to change the settings in programming so that it is not looking for the phone line anymore. Changing the programming is the most likely way to solve your issue. You could have a technician do this for you or have us try to help you do it over the phone.

  • Cleo Tanedo
    Posted at 14:17h, 15 August Reply

    I bought a house that is set up with a security door panel & several cameras . How do I reactivate it for my house?

    • admin2
      Posted at 10:41h, 12 September Reply

      Just give us a call or email from the contact us form and we will help you get it active and give you some options.

  • Chinh Lam
    Posted at 21:28h, 10 December Reply

    I bought a house, it had your system already, now it alarm “ Fire Alarm zones 08” How do i turn off it?

    • admin2
      Posted at 06:42h, 22 January Reply

      You would need to type in the master code to disarm it

  • Joseph J Smulek
    Posted at 12:06h, 21 December Reply

    Beeps 2:52 am every day.and 1:52 pm , have to get up and reset. How do l stop from happening.

    • admin2
      Posted at 14:53h, 27 December Reply

      Why is it beeping is the question? Low battery? loss of communication? could be several things. We resolve that and it will not beep anymore.

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